Put A Proven System At The Start Of Your Response Chain

We make your Emergency Dispatch safe, efficient, and effective.

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Joint Official Statement

Realizing AI’s Potential While Respecting Intellectual Property

More than 35,000 certified Emergency Medical Dispatchers have completed the DD CPR course

One Year with MPDS leads to Faster Response Times in Ontario

ProQA v5.1.1.53 has been released with updates in Medical v14.0, Police v7.1, and Fire v8.0

The Priority Dispatch System is used in 60 countries around the world to confidently field over 100 million calls a year.

BRING ORDER TO THE EMERGENCY DISPATCH PROCESS WITH ProQA

As the #1 software for Emergency Dispatch worldwide, ProQA is the most comprehensive, reliable software built on the foundation of the proven protocols created by the International Academies of Emergency Dispatch. ProQA helps Emergency Dispatchers field calls and dispatch emergency services with speed and accuracy.

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Hear the Protocols in Action

I would definitely recommend ProQA to other agencies! ProQA never has a ‘bad day’ and ensures consistency of responder safety information and service for callers.

Nancy J. Lockhart, Fire Operations Chief Certified EMD, St Joseph County 911, Mishawaka, IN

Community surveys show confidence levels have risen. People always comment on the professionalism, complaints have reduced, turnover has reduced. We didn't realize the residual positive effects [the Priority Dispatch System] was going to have for our community, dispatch centers, and actual telecommunicators.

Randy Seals, Assistant Chief of Police, City of Hampton, Hampton, VA

Quite a few of our employees came from the field and understood triage for medical calls, but didn't think we needed it for fire calls. It took a lot of change management, but once we made the change to FPDS it's been amazing.

Angela Potenziano, Airport Operator Manager, Tampa International Airport, Hillsborough County Aviation, Tampa, FL

What is the Priority Dispatch System?

The Priority Dispatch System is a comprehensive approach to Emergency Dispatch built on the International Academies of Emergency Dispatch-approved unified protocol systems. We provide Emergency Communications Centers the vital technology, tools, and training needed to gather essential information, relay timely, accurate information to field responders, and provide life-saving support – all within a single system.

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